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KWASA Goes Digital
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  • New water connections are now digitally processed and entered in the billing system online to make the entire consumer connection procedure hassle-free, efficient and time-saving.
  • Billing system is now digital in KWASA, which ensures the transparency and accountability in bill preparation and delivery on time for each one of its client.
  • Accounting and payroll system has been digitalized at KWASA to ensure top most transparency and accountability in financial transactions.
  • For all types of procurement, KWASA is now implementing electronic media and Online Procurement System is being followed in every aspect of the organization.
  • To minimize the sufferings of its honorable consumers, KWASA has already covered a good ground in Leakage Detection in service line and leakage is repaired now within just 48 hours.
  • KWASA has already started 24/7 call center (01999 44 55 66) to minimize any kinds of sufferings that happens with its honorable consumers. The objections are referred automatically maintaining official KWASA hierarchy from top to bottom if any officer is unable to solve the issue within 48 hours.
  • Honorable consumers now can find their latest bill status in KWASA official website and they also can send their feedbacks or post their objections or any sorts of dissatisfactions right through the website. (http://www.kwasa.org.bd)
  • Mobile Phone Technology is now used (Gpay, SureCash) for customer's’ hassle-free online bill payment.
  • Planning and implementation of Surface Water Supply Project to enhance water coverage is now being controlled through SCADA system for monitoring water flow, checking water level and pressure.